Reliable Heating & Air, Plumbing and Electrical - Kennesaw reviews and reputation
Reliable Heating & Air, Plumbing and Electrical - Kennesaw, Plumbing in Kennesaw, GA.
Rated 4.7 on Google across 12,379 reviews.
WorkTrust provisional public-signal Score: 83/100 (Great). This is a provisional score from public signals, not a verified-job score.
Broadly well-regarded for HVAC service and professionalism, but a consistent pattern of post-installation issues and billing disputes tempers the picture.
Across Google, Yelp, Angi, BBB, Trustpilot, and Nextdoor, the dominant experience is positive: customers frequently praise the responsiveness, punctuality, and knowledge of the people who handle jobs, and same-day or next-day service is a recurring compliment. However, a meaningful and consistent minority of complaints across BBB and Angi describe newly installed systems failing repeatedly, slow or unresponsive follow-up from the office side, and unexpected charges or upsell pressure during service calls. Billing disputes, including collections-related concerns, appear across multiple independent sources and are a recurring theme in formal complaints, not isolated incidents.
- Prompt scheduling and same-day service
- Courteous and knowledgeable field service personnel
- Wide range of HVAC, plumbing, and electrical services
- Strong installation satisfaction on straightforward jobs
- 24/7 availability including emergency calls
Good to know
- Multiple independent sources document recurring problems with newly installed systems requiring repeated service visits before resolution, sometimes over many months.
- Upselling of maintenance plans and additional services during routine calls is noted across more than one platform as a frustration for some customers.
- Billing and collections disputes appear across BBB and other sources with enough consistency to warrant careful review of invoices and contract terms before committing.
This is an independent WorkTrust summary of public customer reviews from across the web.