LoadUp Junk Removal reviews and reputation
LoadUp Junk Removal, Junk Removal in Atlanta, GA.
Rated 4.8 on Google across 8,877 reviews.
WorkTrust provisional public-signal Score: 84/100 (Great). This is a provisional score from public signals, not a verified-job score.
LoadUp earns broadly positive marks for transparent pricing and easy booking, but recurring no-show and cancellation complaints temper an otherwise strong reputation.
Across Google, Trustpilot, reviews.io, Yelp, BBB, and complaint boards, the dominant customer experience with LoadUp is a smooth online booking process, competitive item-based pricing with no surprise fees, and courteous, efficient pickup when service is delivered as scheduled. However, a consistent and well-documented minority of complaints across multiple independent platforms describes appointment no-shows, last-minute cancellations by the platform, and difficulty obtaining full refunds under a strict cancellation policy. Because LoadUp connects customers with independent contractors rather than directly employing those who handle jobs, service quality and reliability vary noticeably from one booking to the next.
- Guaranteed upfront pricing with no on-site estimate required
- Simple, fast online booking with same-day or next-day availability in many areas
- Courteous and efficient pickup when service proceeds as scheduled
- Eco-conscious disposal through donation and recycling
- Competitive per-item pricing relative to full-truck competitors
Good to know
- No-show and last-minute cancellation complaints appear consistently across BBB, Trustpilot, and other independent platforms, suggesting reliability can be uneven.
- The cancellation policy carries meaningful fees, and multiple reviewers across platforms report confusion about how and when these fees apply.
- Customer support is primarily text-based, and multiple independent sources note difficulty reaching a live representative when problems arise.
This is an independent WorkTrust summary of public customer reviews from across the web.